Support / Security

Your Money Is Safe
With VetInsBank

Bank-grade encryption, AI fraud detection, and a Zero Liability Guarantee — your security is our top priority.

Report Suspicious Activity

How We Protect You

Layers of Security

🔐

256-Bit Encryption

Every connection to VetInsBank is protected with enterprise-grade TLS encryption — the same standard used by government agencies.

📱

Multi-Factor Authentication

Enable biometrics, SMS codes, or authenticator app as a second factor to lock out unauthorized access.

🤖

AI Fraud Monitoring

Our systems analyze every transaction in real time to detect anomalies. Suspicious activity triggers instant alerts to your phone.

🔔

Instant Transaction Alerts

Receive an instant push notification or SMS the moment any transaction posts to your account — before fraudsters can act.

🛡️

Zero Liability Guarantee

If unauthorized charges appear on your account, you're protected. Report fraud and we cover 100% of verified losses.

🔒

Card Lock / Unlock

Instantly freeze your debit or credit card from the mobile app if it's lost or stolen — and unfreeze it just as fast.

Fraud Reporting

Suspect Fraud? Here's What to Do

1

Lock Your Card

Open the app and immediately lock your debit or credit card to prevent further unauthorized use.

2

Call Our Fraud Line

Call 1-800-839-4672 (option 3) to speak with a fraud specialist 24/7. We'll open a case immediately.

3

Review Transactions

Our team will review your account history and flag all unauthorized transactions for reversal.

4

Get a New Card

We'll issue a replacement card shipped within 2 business days (overnight shipping available).

Security Tips

Stay Safe Online

  • →Never share your PIN, password, or one-time code with anyone — VetInsBank will never ask for these.
  • →Use a unique password for your VetInsBank account. Consider a password manager.
  • →Always access your account from the official site or app. Check for the padlock icon in your browser.
  • →Enable transaction alerts so you're notified the moment any purchase is made.
  • →Be cautious of phishing emails claiming to be from VetInsBank. We will never ask you to verify login details by email.
  • →If using public Wi-Fi, use a VPN before logging in to your account.

Suspect Fraud or Unauthorized Access?

Act immediately. Our fraud team is available 24/7 to assist you.

Report Fraud Now →