Support
How Can We Help You Today?
Find answers in our Help Center or reach a live specialist any time via phone, chat, or message.
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Help Center Categories
Banking
Accounts, debit cards, transfers, direct deposit, and online banking.
Insurance
Policy questions, claims, payments, and coverage changes.
Loans
Applications, payments, payoffs, and refinancing.
Account Security
Passwords, two-factor auth, fraud, and suspicious activity.
Accessibility
Assistive technology, accommodations, and accessibility features.
Contact Us
Phone, email, live chat, and branch locator.
FAQ
Frequently Asked Questions
How do I reset my password?
Go to the login page and click 'Forgot Password'. Enter your email and we'll send a reset link within 2 minutes.
How do I set up direct deposit?
In your dashboard, go to Account Settings and copy your routing and account numbers. Provide these to your employer or payment source.
How do I dispute a transaction?
Navigate to the transaction in your transaction history, click on it, and select 'Dispute This Transaction'. Our team will respond within 2 business days.
Is my money FDIC insured?
Yes. All VetInsBank deposits are insured by the FDIC up to $250,000 per depositor, per account category.
How do I file an insurance claim?
Log in to your dashboard, go to Insurance, and click 'File a Claim'. Alternatively, call our 24/7 claims line at 1-800-839-4672.
Can I have a joint account?
Yes. You can add a joint account holder from within your account settings. The co-holder must also be a VetInsBank member or complete a brief enrollment.
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