Support / Accessibility
Banking Accessible
to Everyone
VetInsBank is committed to providing a fully accessible digital banking experience for all members, regardless of ability.
Request Accessibility AssistanceOur Commitment
VetInsBank is committed to ensuring our digital services are accessible to all users, including those with disabilities. We continuously test our platforms with assistive technologies and real users to identify and address barriers. We take accessibility seriously not as a compliance checkbox, but because we serve veterans and military families of all abilities.
Accessibility Features
What We Support
Full Keyboard Navigation
Every interactive element on our site and app can be reached and activated using only a keyboard.
Screen Reader Support
Our platform is tested with NVDA, JAWS, and VoiceOver to ensure full compatibility for users with visual impairments.
Scalable Text
Increase text size up to 200% without loss of content or functionality in any part of the application.
High Contrast Mode
Enable high contrast themes via your OS or browser settings. All UI elements maintain WCAG AA contrast ratios.
Large Click Targets
All interactive controls meet or exceed 44×44px minimum tap/click target size for users with motor difficulties.
Alt Text on All Images
Every image, icon, and chart includes descriptive alternative text for screen reader users.
Form Labels & Errors
All form fields are properly labeled and error messages are descriptive, avoiding color-only indicators.
No Auto-Play Media
Videos and animations do not auto-play. When they do play, captions and transcripts are provided.
Compliance
Standards We Follow
WCAG 2.1 Level AA
Our web platform conforms to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
Section 508
VetInsBank digital services comply with Section 508 of the Rehabilitation Act of 1973.
ADA Title III
Our digital properties are designed to comply with the Americans with Disabilities Act, Title III.
Found an Accessibility Issue?
If you experience any difficulty accessing content on our website or app, please contact us. We take all accessibility feedback seriously and will work to address issues promptly.
We aim to respond to accessibility feedback within 2 business days and resolve reported issues within 30 days.